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AlanE · Posted: Thu Aug 30, 2007 3:36 pm Post subject:

So that really proves there is nothing wrong with the computer if you can connect to livebox. I was thinking along lines of missing drivers on computer preventing it connecting.

On the bottom of the screen near the clock should be the twin monitor icon. Right click on it select change windows firewall settings and set it to off and click OK.

Right click again on the twin monitors and select STATUS then the SUPPORT tab and then DETAILS and what are the enteries there? Should be around 8.

Now go back to GENERAL tab and what enteries have a tick in the window under 'connection uses' line?

Finally from the main START tab select connect to and then all connections. What ones are set to 'enabled'?

susie876 · Joined: 31 Jan 2006 Posts: 58 Location: scotland

these are the details
physical address 00.20.ed.8f.79.8a
ip address 192.168.1.1.168
subnet mask 255.255.255.0
default gateway 192.168.1.1
dhcp server 192.168.1.1
lease obtained 30/8/2007 17.30
lease expires 30/8/2007 17.30
dns server 192.168.1.1
wins server

connection uses these are all ticked
client for microsoft networks
file and printer sharing for microsoft networks
Qos packet scheduler
internet protocol {tcp/ip}

local area connection these 2 are enabled
internet gateway

hope this is ok

AlanE · Posted: Thu Aug 30, 2007 8:28 pm Post subject:

The one that does seem strange is - ip address 192.168.1.1.168 Also not too sure of the lease expire entry. With it being the same as the lease aquired one it gives the impression that will inhibit correct working.

There should only be 4 groups of numbers whereas yours has 5. Also if the live box is 192.168.1.1 then I would expect the one mentioned above to be 192.168.1.xx where xx is between 2 & 255.

Can you try resetting the factory default settings on the livebox wait a few mins for all the lights on the livebox to settledown and then re-enter your adsl username and password. Right click the double monitor icon on computer and select repair. Follow any prompts and see what happens.

susie876 · Joined: 31 Jan 2006 Posts: 58 Location: scotland

well i had a look at the settings and i had put the wrong settings down they look ok i did notice that the dynamic dns server status says off and when i reset the factory settings it still does not connect and says link down i just unplug the livebox from her computer then bring it back down to my computer connect it up and it works fine i am really stuck
thanks
susan

AlanE · Posted: Mon Sep 03, 2007 7:57 pm Post subject:

You might have to phone Orange tech support as it is possible that the livebox is faulty.

susie876 · Joined: 31 Jan 2006 Posts: 58 Location: scotland

well im here again it turned out the wireless adapter i got was faulty just my luck i got it replaced yesterday and it is working after all, the only problem is it gets disconnected a lot but i suppose it will just take time for me to get it sorted, i want to thank you all for helping me get this problem sorted you were really helpful
many thanks again
susan