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susie876 · Joined: 31 Jan 2006 Posts: 62 Location: scotland

well i am here again i have bought a wireless adapter for my daughters computer i have installed it it shows my livebox router as a wirelesss connection but it cannot connect to it i think it is the liveboxes problem i have been on the website and did everything it said but still no luck does anyone have a livebox that connects a second computer ok
susan

NickAskew · Moderator Joined: 03 Nov 2006 Posts: 112 Location: Thirsk

Hi again

I need a little more information from you:

1) Which of your PC's is the live box connected to - XP or Vista?

2) Did you buy a wireless adapter from Orange for the PC that you didn't connect the Live Box to? and if not, what is the make/model of the wireless card you are using?

3) You said you can see the live box from your wireless pc, is it listed as 'security enabled' or not?

4) On the computer that has your wireless card/motherboard in it, can you please click on the windows Start button and type SERVICES.MSC, a program called 'Services' will open up, could you make sure the list is sorted z-a on the 'Name' column (just click it until the sort order is reversed) and then near the top you will see an entry called 'Wireless Zero Configuration', does this entry currently have a status of 'Started' and is it configured for the 'Automatic' startup type?

Cheers, Nick

susie876 · Joined: 31 Jan 2006 Posts: 62 Location: scotland

hi nick
sorry to be a pest but this is so annoying
1/ the live box is connected to my pc which is the vista one
2/ i did not buy the adapter from orange it is a belkin wirelrss g usb 802.11g adapter
3/ yes it is listed as security enabled
4/ yes the wireless zero configuration has the status as started and is configured for automatic startup type
thanks again
susan

NickAskew · Moderator Joined: 03 Nov 2006 Posts: 112 Location: Thirsk

This board is for your questions, you certainly aren't being a pest!

Ok, one more question:

Have you at any point had to enter a WEP key when attempting to connect your Windows XP PC to the Live Box? And if yes, did you push the special pairing (1) or (2) button on the side of your Live Box prior to attempting to connect? - apparently your Live Box is fitted with a 'pairing' button to ensure you have complete control over who you give permission to access your internet connection through the Live Box. Having had a quick google for others with your problem, it seems some of them were successful in connecting a wireless computer by going into the Live Box control panel and disabling WEP and then re-enabling WEP, perhaps you could try that too?

susie876 · Joined: 31 Jan 2006 Posts: 62 Location: scotland

yes i did have to enter a wep key and i have tried changing the settings even to no security but no luck

NickAskew · Moderator Joined: 03 Nov 2006 Posts: 112 Location: Thirsk

Did you use the Pairing button as well?

susie876 · Joined: 31 Jan 2006 Posts: 62 Location: scotland

yes have tried a few times

NickAskew · Moderator Joined: 03 Nov 2006 Posts: 112 Location: Thirsk

On your wireless PC, does it connect but you just can't access the internet? If so, find out what the IP address of your Live Box is and attempt to PING it from the Wireless PC using these instructions:

1) click on the windows Start button and select RUN.
2) type CMD and press enter
3) a black window opens up, within it type the followign substituting the ### with the IP address of your Live Box (including the dots between groups of numbers) PING ###.###.###.###

Tell me if this command results in you seeing 4 entries which state they are 'REPLIES' or whether you received 4 'TIME OUTS'.

Also, list the INTERNAL IP address of your Live Box, and the IP address of your wireless PC, from the black window above, type IPCONFIG, this will give you the IP address your wireless computer is using - giving me the INTERNAL IP address of your Live Box and the IP Address of your Wireless computer does not compromise the security of your internet connection.

susie876 · Joined: 31 Jan 2006 Posts: 62 Location: scotland

hi
i tried to ping but it said
sent 4
received 0
lost 4
the live box ip address is x.x.x.x i cannot find the internal ip address and when i try o find the ip address on the other computer following your instructions it says media disconnected

i am thinking of just buying another router this one is a lot of work

NickAskew · Moderator Joined: 03 Nov 2006 Posts: 112 Location: Thirsk

(I modified your previous post to remove your external IP address, it could be considered a bit dodgey to have that one exposed to the planet)

Media Disconnected means that your wireless card has not connected to a device yet to communicate wirelessly with (why don't I tell you something you don't know eh!?).

Is it possible for you to hardwire your XP pc to your Live Box so that you can get internet access to it temporarily? - If so, providing you are not objectionable to it, I can connect to your PC remotely and have a look what might be causing it. I have PM'd you some instructions if this is ok.

susie876 · Joined: 31 Jan 2006 Posts: 62 Location: scotland

hi again nick
well after all the problems trying to connect my daughters computer i think she must have done something to it, i disconnected the livebox from my comp then connected it to hers it says i am connected but i cannot get the Internet to work, either there is a fault on the line or something missing on her comp i really am at my wits end with this as it is so annoying
i want to thank you again for all your help you have been very patient
susan
do you think i should reformatt the computer

AlanE · Posted: Sat Aug 18, 2007 9:59 pm Post subject:

Have PMed the livebox ip address. If you enter this in a brouser on daughters computer do you get the livebox control panel?

Are you using a wired or wireless connection on her computer?

susie876 · Joined: 31 Jan 2006 Posts: 62 Location: scotland

i have such a sore head over this problem and now i think i have done something drasticly wrong to the computer i thought i would try a different wireless adapter just in case the other one was faulty i got a wireless card this time, installed it then the instalation wizard could not find the drivers for it so i cannot get it to work either i dont know if i have deleated something i should'nt have i followed the instructions that came with it but still no luck
susan

AlanE · Posted: Tue Aug 21, 2007 5:46 pm Post subject:

Susan
You make no mention regarding the suggestions I made in my post immediatly above yours. I could reveal important info and maybe a simple answer.

Use a wired connection, if possible, and can you access the livebox control panel. If not, when using wired connection, it could be so simple as the drivers for that computers network connection need to be loaded!

susie876 · Joined: 31 Jan 2006 Posts: 62 Location: scotland

hi alan
sorry it took me so long to get back to you i have been away for a holiday if i connect up the livebox with a wired connection i get local internet acces but cannot get onto the internet i put in the ip address you told me and it does bring up the livebox config page
thanks again
susan