Ask the Question

susie876 · Joined: 31 Jan 2006 Posts: 62 Location: scotland

hi
i have just bought a new computer that has vista on it i downloaded incredimail it ws working fine but no longer checks for emails every 10mins it will check when i launch it any help would be great
thanks
susan

NickAskew · Moderator Joined: 03 Nov 2006 Posts: 112 Location: Thirsk

Hi

Two things to check include:

1) On the IncrediMail file menu, make sure [Work Offline] is not selected, if it is then unselect it - it will only check mail when you ask it to if this is checked.

2) On the IncrediMail [Tools] menu, under the [Options] item, on the [General] tab, at the bottom of the dialog box is a section headed 'Send and Receive', and you can place a check mark next to the item [check for new messages every x minutes], make sure this is set to the number of minutes you would like it to check your mail for you.

Cheers

Nick

susie876 · Joined: 31 Jan 2006 Posts: 62 Location: scotland

hi
i have checkes all these things i think it must be something to do with vista if anyone else can think of anything it would be appreciated thank you to you all for your help
susan

NickAskew · Moderator Joined: 03 Nov 2006 Posts: 112 Location: Thirsk

Also on the General tab of the Tools->Options screen, ensure [Launch IncrediMail on Startup] is ticked.

If you believe it is Vista that is causing the problem, then it is more than likely the firewall that is preventing the background IncrediMail utility from connecting to the internet, open your firewall options and ensure you enable internet access for the "IMApp" or IncrediMail application.

Also, the IncrediMail site specifies Vista as currently not fully supported, see http://www.incredimail.com/incredimail/help_center/help_article.aspx?article_id=263&lang_id=9

susie876 · Joined: 31 Jan 2006 Posts: 62 Location: scotland

thanks everyone i have checked everything and it must be vista i can receive emails manually so i think i will have to wait until they update it
thanks again
susan