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sparkykink · Joined: 06 Jan 2007 Posts: 25 Location: manchester

Hi,
I have a problem with a router which is hardwired (ethernet) to my main PC which is fine, and I also have a laptop connected to it via a wireless connection.
The wireless connection is reporting an excellent signal and when I go into network connection properties tells me that I am connected and shows the length of time that I have been online for.
The problem being that it wont open any pages and gives the "page cannot be displayed" message.
When the laptop is hardwired it is ok.
I'm running XP.
I would appreciate any suggestions you may have.

Thanks,
Dave

NickAskew · Moderator Joined: 03 Nov 2006 Posts: 112 Location: Thirsk

Hi Dave,

When you hardwire your laptop, is it via the same wireless router (just using an ethernet port on it instead)?

On your main pc, click start->run and type CMD. This will open a command prompt, type IPCONFIG and press enter, there should be an entry named 'Ethernet adapter Local Area Connection', make a note of the IP Address listed beneath the entry.

Keep your main PC switched on whilst you carry out the next task on your laptop.

On your laptop, which is wirelessly connected to your router, click start->run and type CMD. This will open a command prompt, type PING w.x.y.z where w.x.y.z is the IP Address you obtained from your main PC - do you see 4 responses which start off: "Reply from w.x.y.z: ..."?

Cheers, Nick

sparkykink · Joined: 06 Jan 2007 Posts: 25 Location: manchester

Hi Nick,
Thanks for your reply.
Followed your instruction and received four "request timed out" messages in reply.
Also, the ping stats returned are :-
sent 4 - received 0 - lost 4 - 100% loss.

NickAskew · Moderator Joined: 03 Nov 2006 Posts: 112 Location: Thirsk

Could you tell me what the IP address AND default gateway listed for both your ethernet connected pc and wireless connected PC's are please, they will probably start with 192.168.x.x or 10.x.x.x

(The time outs you witnessed tell me your wireless connected PC can't even see your ethernet pc so it would be very unlikely it could connect to the internet)

sparkykink · Joined: 06 Jan 2007 Posts: 25 Location: manchester

Hi Nick .

My ethernet pc details are : IP Address = 192.168.1.2
Default Gateway = 192.168.1.1

My wireless Pc details are : IP Address = 192.168.1.3
Default Gateway = 192.168.1.1

thanks

NickAskew · Moderator Joined: 03 Nov 2006 Posts: 112 Location: Thirsk

Hmm, they look strangely normal to me. From your wirelessly connected PC can you type PING LOCALHOST and PING 64.233.187.99, do you receive replies from either? both?

NickAskew · Moderator Joined: 03 Nov 2006 Posts: 112 Location: Thirsk

Have you ever managed to use the wireless functionality of your router to connect to the internet? Do you have security enabled on it? I wonder whether it is blocking activity until security is switched on.. can you connect to the routers admin page via wireless? if not, can you connect via ethernet and see any options to switch on security or enable external access for wireless?

If none of the above works or only confuses then post the full make/model of router you are using and I'll have a look at the tech spec for it to see if anything obvious jumps out.

sparkykink · Joined: 06 Jan 2007 Posts: 25 Location: manchester

PING LOCAL HOST : Reply from 127.0.0.1: bytes=32time<1ms TTL=128
I have 4 responses , all the same as above

PING 64.233.187.99 SAYS

Reply from 64.233.187.99:bytes=32 time =220ms TTL=239
146ms
169ms
193ms
I have 4 respones just the time is different on each one as above.

NickAskew · Moderator Joined: 03 Nov 2006 Posts: 112 Location: Thirsk

Well that is bizarre then. 64.233.187.99 is the IP address of www.google.com, so your wireless PC obviously has access to the internet via your router - perhaps open a web browser on your wireless PC and enter this as the web address: http://64.233.187.99 and see if google opens up

sparkykink · Joined: 06 Jan 2007 Posts: 25 Location: manchester

I dont think its a problem with the router as my dad has brought his wireless laptop round and it worked fine , he entered my password to get coonected and it worked straight away .

IT IS A NETGEAR WGR614 WIRLESS ROUTER FOR CABLE CONNECTIONS AS MY BROADBAND IS FROM VIRGIN .

sparkykink · Joined: 06 Jan 2007 Posts: 25 Location: manchester

JUST TRIED THE IP ADDRESS OF GOOGLE ON THE WEB BROWSER AND STILL GETTING THE SAME PAGE SAYING THIS WEB PAGE CAN NOT BE DISPLAYED.

NickAskew · Moderator Joined: 03 Nov 2006 Posts: 112 Location: Thirsk

Are you using Internet Explorer? If so, could you download and install Mozilla FireFox (http://www.mozilla-europe.org/en/products/firefox/) and see if that web browser works wireless for you - the PING command you issued to the google web site tells me the communication between your laptop and the internet is ok so I am wondering if something in Internet Explorer is to blame.

If you are already using FireFox, then do you have an anti-virus, anti-spam or firewall product (other than the windows default one) installed on your laptop? I wonder whether one of them is disabling access over port 80 (this is the HTTP:// communication port) - can you try disabling them temporarily to see if internet access improves?

sparkykink · Joined: 06 Jan 2007 Posts: 25 Location: manchester

Nick .

I have solved the problem.

I went on to wireless connection status and wireless security type was set on encryption is disabled so changed it to use windows to configure wireless network , and it connected straight away .

Thanks for your time and help it is mostly appreciated

Dave

NickAskew · Moderator Joined: 03 Nov 2006 Posts: 112 Location: Thirsk

Result, well done Smile

thescruff · Moderator Joined: 03 May 2003 Posts: 4249 Location: Bath

Do we need to clean anything up Nick, like ip adresses